geturgame-abstract
geturgame-abstract

Introduction

GetYourGame (the Company) aims at making sports accessible to all by bringing sports to your doorstep. In today's world people want to be fitter, healthier, and more active. They want to play and enjoy games/ sports as per their hobbies, interests and convenience. But this sector greatly lacks in awareness and accessibility. This is the lacunae that we want to correct. Get Ur Game Mobile Application will help connect you and the sport facilities via the touch of a button. You will have access to over 50 different sports ranging from cricket, basketball and tennis to even rock climbing, shooting and adventure sports and hundreds of facilities that provide these sports. The customers can filter, search, select and book a game of choice through the app in just minutes.

FAQ

  • Get Ur Game (website and mobile application) is owned by GetYourGame Pvt. Ltd. which aims at making sports accessible to all and bringing sports to your doorstep. At this platform we collaborate and partner with likeminded entities and affiliate sister organisations across India with various facility owners and providers to bring all this at your doorstep and at your fingertip on your mobile over the internet.
  • In today's world people want to be fitter, healthier, and more active. They want to play and enjoy games/ sports as per their hobbies, interests and convenience
  • Get Ur Game will help connect you and the sport facilities via the touch of a button. You will have access to over 50 different sports ranging from cricket, basketball and tennis to even rock climbing, shooting and adventure sports and hundreds of facilities that provide these sports. The customers can filter, search, select and book a game of choice through the app in just minutes.
  • It is further stated and mentioned that any and all policy and management decision including legal compliances shall be taken in due process as per the majority decision of the shareholding members of the GetYoutGame Pvt. Limited and will be subject to approval and scrutiny by the management of the company.
  • Any and all legal issues and concerns must be addressed to the concerned dispute resolution team and the concerned legal representatives for dispute resolution and mitigation. In addition, the final decision of the management will be subject to the purview and scrutiny of the management of the GetYourGame Pvt Ltd.
  • The company or the platform is not responsible and legally obligated for any loss, damage or any other obligations arising or occurring due to third party links or the fault or negligence of the staff and management of the facility provider.
  • We assure that we have adopted and implemented adequate due diligence practice to ensure reasonable standard of security and assure you of our best interests and safety and staff at your disposal.
  • For Android: Download the App from Google Play Store or through our Website and mobile application by clicking on “For Android Users”. If you (“User” or “Website and mobile application Visitor”) are signing/logging in for 1st time, you can Signup through our form or login through Facebook or Google. And Click onto remember me to not to keep on sign in again and again.
  • For IOS: Download the App from Google Play Store or through our Website and mobile application by clicking on “For IOS Users”. If you are an signing in for 1st time, you can Sign up through our form or login through Facebook or Google. And Click onto remember me to not to keep on signing again and again.
  • The user information and data is governed by the applicable laws of India and is regulated by the Privacy Policy available at the Privacy Policy
  • Once you signup for the first time, you have to choose the Favourite sports that you want or Love to play.
  • You can change your Favourite sports on from Home Screen or simply by navigating to Favourites > By Sports > change or add according to your preference.
  • You can also favourite the Facility by just clicking on the heart on Facility Page. It will appear on My Favourite > Facility.
  • Once you select the Favourite sports, the list of sports facilities will appear according to your preference and according to your Location and you can choose according to your Location, Sports you want and amenities that they provide. To book on your selected Facility: Select the Facility > On the Facility Page, select the sports > Select the court type > The time slots >No. of People and then click to add to My Order > Go to My Order > Bookings Confirmation once the Facility accepts the booking > Make the Payment
  • To book on your selected Online session: Select the Instructor/Trainer > On the Facility Page, select the sports > The time slots >No. of People and then click to add to My Order > Go to My Order > Bookings Confirmation once the instructor accepts the order > Make the Payment by clicking on the Pay now or by going to My Order Page > Once payment is done, Online link will be generated and shared > View the link on My Bookings and Notification page and in your email.

    Note: The booking will be confirmed only when the facility accepts the order. For any further clarifications please visit the available link at Terms and Conditions

  • On the Booking page; Once booked, the Status of booking will appear as:
    Queued: Once booking is done, the facility will accept your booking
    Approved: The facility has approved the booking and you can go and play
    Rejected: The Facility has rejected your booking due to their own reasons.
  • You can view your past bookings on My Bookings page.
  • If you cannot see any facility near your area, that means there are no facilities tied up with Get Ur Game and/or there are no venues near your selected location. The application (website and mobile application or combination) automatically shows the closest venues to your area.
  • The Facility rating is the average of all the ratings given by the Get Ur Game users for a particular venue.
  • To Rate a facility and for your experience, you can simply navigate to My Bookings > Click on the bookings > and Rate.

Examples of the normal queries have been mentioned below for easy ease of reference. However, in case of any dispute the Company strictly reserves its right to any and all legal remedies including the processing of the claims as per the Returns and Refunds Policy available on the website and mobile application.

  • What modes of payment are accepted? Get Ur Game accepts payments by credit cards, debit cards, UPI, Wallets and net banking. Sorry, we do not accept cash.
  • I have made full payment at the Facility for my booking but it still shows ‘payment to be made’ in the app?
    This is a case of offline booking; Booking confirmation, rescheduling, cancellations needs to be taken up with facility directly. Only partial/complete payments made through the Get Ur Game app will be considered as ‘Get Ur Game Booking’
  • How do I identify the transaction on my credit or debit card statement?
    Each transaction with Get Ur Game will appear marked as from 'GetYourGame Pvt. Ltd.'
  • How to cancel my Booking?
    You can cancel your booking by writing us on care@geturgame.com with Cancellation and order ID as a subject. Cancellation fee will be levied on gross amount according to every venue’s cancellation policy.
  • Can I reschedule my Booking?
    Yes, to reschedule you have to contact on care@geturgame.com with Rescheduling Subject with your Order ID. Note: Rescheduling is subject Slot availability with the same Facility.
  • I cancelled my booking, When will I get my money back?
    From the date of cancellation, it would take approx. 5-7 business days for the amount to reflect in your account.
  • How will I receive my Refund?
    Refund will be initiated to the account/wallet used to make the payment and will take 5-7 business days for the amount to reflect on your account.
  • Why haven’t I received the entire cancellation amount?
    Cancellation fee will be levied on gross amount according to every venue’s cancellation policy.
  • How do I identify the transaction on my bank/wallet statement?
    Each transaction with Get Ur Game will appear marked as from ‘Paytm’/’GetYourGame Pvt. Ltd.
  • The app catches your location, once you give permission to enable your location. The facilities will appear according to your location that the Application caches through geolocation available on the device of the user.
  • To change the location on the home screen of the Get Ur Game application, click onto the Location bar on the right most corner of your screen and set the location that you want to.
  • To edit profile (link) Information simply navigate to My Profile > Click on Edit Button on Right top Corner of your Screen which will direct you to edit User Name, Email ID, Contact Number, Gender, Age, Address after the due verification processes.
  • To change your Profile Picture, click on the Edit Button (Right Top Corner of your Screen) under the My Profile section and click on the Uploaded Image which will redirect you to the gallery section of your device. Please note that only individual photos can be uploaded and not group photos.
  • To Delete your Account, simply reach out to us through the registered email id to us on care@geturgame.com with “Delete my account” as a subject with your registered Email ID
  • You can log-in with only one account at a time
  1. Help With the Booking:
    To Cancel the booking, Write us on care@geturgame.com with Cancellation and Order ID as Subject (how). Specific email id or registered phone number has to be mentioned as informing the user of the legally recognised and accepted way.

    Note: Cancellation fee will be levied on the user’s payable gross amount according to every Facility’s cancellation policy. We, however make it clear that any and all facility rescheduling is strictly subject to the slot and equipment availability with the advertised and selected facility. To Reschedule the booking, also write us on care@geturgame.com with rescheduling and Order ID as a Subject with the new date and time.
  2. Payment Issue:
    Please Copy paste the FAQ Questions and Answers and in the last mention this line. “If any concern write us on contact@geturgame.com, if any issue related to the booking write us on care@geturgame.com”
    Any and all claims or disputes will be processed in accordance with the Dispute Resolution Mechanism of the company. The user is requested to submit through his registered email id and phone to submit the nature of his dispute to the Grivance Officer available at contact@Geturgame.com
  3. My Profile:
    • To Edit profile (link) Information simply navigate to My Profile > Click on edit button on right top corner of your screen which will direct you to edit User Name, Email ID, Contact Number, Gender, Age, Address after the due verification process.
    • To change your profile picture, Click on the edit button (right top corner of your screen) under my profile section and click on the upload image which will redirect you to the gallery section of your device. Please note that only individual photos can be uploaded not the group photos.
    • To Delete your account, simply reach out to us through the registered Email ID on contact@geturgame.com
    • You can log-in with only one account at a time
    • Any dispute or legal claim shall be dealt in accordance with the Dispute Resolution Mechanism of the company. The user id requested to submit through his registered Email ID and phone number to submit the nature of his dispute to the Grivance Officer available at contact@geturgame.com.
  4. Technical Issue:
    • For Dispute related to technical issue or any general dispute/query, please contact us at contact@geturgame.com with Technical/General Query as a subject line through the registered Email ID.
    • For booking related query/dispute, please contact us at care@geturgame.com.
    • To delete your account, simply mail us at contact@geturgame.com with deletion of account as a subject by providing us with your registered Email ID and Name and Number.
geturgame-abstract